The Role of Error Management Culture in Enhancing Organizational Citizenship Behavior

• Post by: Muthanna mjdes
• October 26, 2022
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Hussein Ahmad Abd Al-Azzawi^*

Al-Muthanna University / College of Administration and Economics/ Department of Banking and Financial Sciences.

Abstract                                

The Research seeks to submit a multi-level model to explore how the organizational error management culture affects citizenship behavior. This is done by distributing the questionnaire form to a sample of public sector institutions in the departments of the colleges of Al-Muthanna University. The sample included (90) employees with different educational attainment and their administrative positions, Distributed in (30) sections. The researcher relied on the statistical program (Smart PLS) and (SPSS. V25) in the practical application of the research. The researcher has conducted a structural modeling analysis to test the influence of error management culture on organizational citizenship behavior. The results of the data analysis showed a positive and significant correlation between dimensions of the organizational error culture (error management culture, error aversion culture) and Organizational citizenship behavior, in light of these findings and recommendations, the researcher reached a set of important conclusions and recommendations.

DOI:10.52113/6/2021-11-3/229-243