Abstract

This study is looking to recruit process activity mapping as one of the most important value stream mapping tools in the service redesign in the educational environment, Al Diwaniyah Technical Institute is selected as one of the scientific institutions that fosters science and developing its individuals can contribute in providing the best services they look forward to and make efforts to reach to competitive advantage that can be reflected through the removal of waste in all kinds ,which makes the lead time, for one who needs service burden of both moral and material. The problem of the study is represented in large and length the procedures to achieve the file of master’s degree calculation and granting the promotion and the scientific title of the beneficiaries this, leads to an increased lead time, which reflected negatively on the provided service value. The study derived significance as being dealt with an important requirement that cope with completed achievement and the efforts and perseverance to obtain such a certificate, and a try to arouse organization interest to invest available modern technology in advancing the best service for its members and to reducing the operations that non add value, which are regarded as a waste unless they are treated. The study aims of following up the procedures taken and to identify the possibilities available in the Organization in question and the possibility to apply this tool in it and determine the effect of its use to draw attention towards activities that non add value and identified to be removed or reduced whenever possible. In partial side, the study depends on using of process activity mapping and analyzing the current value stream mapping to determine the places of waste to be removed or reduced (reducing the lead time, removing unnecessary procedures, reduce the distance) according to possibilities available and work circumstances to be acquainted with areas possible improvement to contribute in achieving lean processes to improve service efficiency in the organization in question. The study follows case study style, The necessary data and information have been collected through field cohabitation, observation and interviews during the period 13.08.2014 to 20.04.2015 by using different statistical devices such as (cycle time, the total value added time, total non-value added time, service efficiency , lead time) to identify the service efficiency given to the intended individuals to meet their needs and to quit or reduce their suffering It has been concluded that: 1.The final results show that the study is an efficient tool to determine the places of waste and treat them. 2.The presence of cases of waste in time and effort reflected negatively on the efficiency of the service provided. It is recommended that: 1. Investment instructions of the last issued by the ministry towards the lean processes and consequently achieve the task efficiently and with less time and effort with reference to the letter of Ministry of Higher Education and Scientific Research No. S / 4/3/13008 in 24.6.2014. 2.Abandon traditional procedures and investment available modern technologies and rehabilitation of communication and information system to ensure the networking and the rapid exchange of experiences

DOI:10.52113/6/2016-6-1/1-1130