The Effect of Organizational Silence on the Quality of Health Services: An Analytical Study on Al-Diwaniyah Educational Hospital

• Post by: Muthanna mjdes
• October 23, 2022
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Sabah  Hussein Shnawa Al-Zeyadi^*

Higher health institute in Diwaniyah

Abstract                                

This study discusses the effect of organizational silence on the quality of health. It tries  to introduce a theoretical framework about the variables according to the previous literature .It also introduces an analytical framework for the opinions of the sample of (70) employees at  Al Diwaniyah Educational hospital ( doctors,  pharmacists,  health and administrative professions ) .  In addition, a sample of the patients of (80) people . The organizational silence as an independent variable is  expressed through three dimensions (Acquiescent silence ,Defensive silence, Social silence) . The quality of service is adopted  as a dependent variable. The researcher used the  questionnaire as a tool to measure the variables of the study. The first section is devoted to measure organizational silence based on a scale  of (Buroys, 2020),  while the second  section is accounted  to measure the quality of health service  based  on the  scale of (Yesilada &  Direkto,  2010) . The researcher has used  a set of statistical tools such as Pearson correlation coefficient , multiple regression analysis , F  and  R² tests . The study has found a set of conclusions and recommendations among them is the relationship of a statistically significant effect to the dimensions of organizational silence on the  quality of health service in the hospital.

DOI:10.52113/6/2021-11-4/24-37